In the cases above, no exchanges will be made.
The Mill International reserves the right to amend the terms from time to time without prior notice. By purchasing from our website, you are deemed to have agreed to the above terms and conditions listed. If you have any enquiries regarding this, do give us a call at 6846 7200.
Each customer is entitled to maximum 10 rolls per item. We limit the purchase number to allow as many customers to enjoy our products. Also, it is to ensure that we have control over the stocks for our online and offline channels. For wholesale, please contact us at 6846 7200 or expoflor@themill-int.com.
Yes you may request for carpet samples, simply email us expoflor@themill-int.com (delivery/postal fee apply). Or you can drop by our office any time for FREE samples. 35 Tannery Road. Ruby Ind Complex. #06-06 Tannery Block. Singapore 347740
Yes, we do! If you wished to engage our installation service, kindly contact us at 6846 7200 or expoflor@themill-int.com. Tell us the size of project, date of installation, etc. The more relevant information you provide, the better we will be able to provide you a cost estimate.
We only provide standard delivery within Singapore when you order via our online store. For international shipping and enquiries, please contact us at 6846 7200 or expoflor@themill-int.com as shipping cost may vary depending on location.
Once you’ve placed your order,we will send you an acknowledgement email containing the order number and details of your purchase. Your order will be only dispatched upon receipt of payment.
Please check through your items upon delivery. In the event of missing or wrongly shipped items, please inform our delivery team immediately or contact us at 6846 7200 or store@expoflor.com.sg.
If we are unable to successfully deliver your order, we will be in touch to assist with the rescheduling of your delivery. Occasionally, under circumstances such as severe weather conditions, traffic jam, or vehicle broke down can cause delays. If this happens, we will keep you informed and ensure that your order reaches you as soon as possible. If you don’t receive your order on the designated delivery date, please contact us at 6846 7200 or store@expoflor.com.sg.
If you want to change the delivery date, please contact us as soon as possible before your designated delivery date. If there is no one available to receive the order when your delivery arrives, we will reschedule for a re-delivery. Please note that re-delivery charge may occur.
You can only purchase the Expoflor Basics via our online store at the moment. If you wished to purchase other carpet products, please visit our products page www.expoflor.com.sg/our-products. For enquiries, please contact us at 6846 7200 or expoflor@themill-int.com so that we could better cater to your needs.
Your opinions matter to us. We welcome any feedback regarding our products and services. Feel free to contact us at 6846 7200 or store@expoflor.com.sg. As much as our team would love to serve you with courtesy and efficiency, we would also like to request that you treat our staff with the same respect that you as our customer deserves. We apologise in advance if our team happens to make any mistakes in handling your orders. We will definitely try our utmost best to rectify mistakes if any. Thank you for making The Mill International a pleasant place to shop and for our staff to work in.